Verix Technology Subscriber Migration Frequently Asked Questions I. General Information Questions Why is my service transitioning to Waymark? What will happen to my Verix Technology account now that Waymark has taken over? Does Waymark provide DSL service? What are the advantages of Waymark Internet compared to what I have today? Can I keep my current homepage? Where do I go for customer support? II. Migration to Waymark's Network When will I see these changes? How will this affect my email address? Will my service be disrupted? What do I need to do to migrate to Waymark Internet? Do I need new software? Will I need to do anything new Will my access number change? What access number do I use? What happens to my homepage? Will my Internet speed change, if I am a Dial Up customer? III. E-mail Questions What happens to my current e-mail address? How do I add more e-mail addresses? Can I access my Waymark/Verix e-mail account when I’m not home? What Internet client software programs can I use with Waymark Internet? IV. Other Services What will happen to my personal web page or domain hosted by Verix? How will I FTP my changes for my personal or company website? What happens to my newsgroups? V. Special Notes for subscribers of dedicated ISDN, T-1 or DSL How am I affected if I use Verix Technology for dedicated services? VI. Plan Descriptions and Billing FAQ's Will my price plan change at migration? Will I continue to be billed for Internet service as I am now? What if I don’t want to migrate to Waymark? Is there a penalty for dropping the service? VII. Getting Help What type of subscriber support does Waymark offer? What hours is technical support available? I have questions concerning my existing Verix Technology account. Return to Top I. General Information Questions Q:Why is my service transitioning to Waymark? A:Waymark Communications acquired Verix Technology 's subscriber base in December of 2005. Waymark offers quality service, nationwide coverage and access to new and innovative services. Q:What will happen to my Verix Technology account now that Waymark has taken over? A:Waymark will honor existing service contracts where possible. We will notify you if there are any service changes to your existing service plans. Q:Does Waymark provide DSL service? A:Waymark currently offers DSL through partner relationships with Verizon and Southwestern Bell Additionally Waymark offers the highest quality DSL service through its own network for business clients. If you are interested in DSL service and would like more information, or to see if you qualify, please call Waymark's Sales group Q:What are the advantages of Waymark Internet compared to what I have today? A:With Waymark, you will be a subscriber of 1st North Texas "Best online Service Provider for Business. This means even residential subscribers get business quality services and support. We have and will continue to work to make your Internet experience an enjoyable one. Q:Can I keep Verix Technology as my homepage? A:The Verix Technology home page will not be available after migration. The Verix Technology homepage will forwarded over to the Waymark Internet homepage. You will not be required to make any changes. Q:Where do I go for customer support? A:All Subscriber Support lines and Sales lines have moved to Waymark. You may contact Waymark at the numbers below: Phone Numbers       Dallas 972-503-1100 Ft. Worth 817-259-6275 Greenville 903-298-0002 McKinney/Frisco/Melissa 469-541-6275 Waxahachie 469-280-0001 Return to Top II. Migration to Waymark's Network Q:When will I see these changes? A:Many changes have already taken place with almost all changes to residential services complete. You will be notified by e-mail when changes are planed. Q:How will this affect my e-mail address? A:Your primary email address will not change. Our technical team has made sure that you will be able to keep your current primary email address. So even though you will become a Waymark subscriber you will still have the same email address as when your service was provided by Verix. font-family:Arial; Q:Will my service be disrupted? A:Your access to the Internet should not be disrupted because of this migration. You may however, be required to dial a new local access modem number to connect to the Internet. We are looking forward to you becoming a Waymark subscriber and taking advantage of all we have to offer. Q:What do I need to do to migrate to Waymark Internet? A:Currently there is no action necessary to migrate to Waymark's network if you are a residential subscriber (Other than possibly changing the dialup number). Q:Do I need new software? A:No, you can continue without any change in software. Q:Will I need to do anything new to log onto the Internet? A:No, you can continue logging onto the Internet the same way you always have. Some customers that have the same login id as a current Waymark customer will have to change their login. If there is a duplicate logon name, initially the Verix Technology users will have a new in front of their dialup logon name (ie. say there is an existing logon name of "bob" and there is a logon name of "bob" at Verix Technology. The Verix name will change to "vbob". ). This will not affect most the Verix Technology customers as there are not that many duplicates. Q:Will my access number change? What access number do I use? A:The access number you use will change. New numbers are listed on the Waymark Web Site, also you will be sent the new access numbers by email. Q:What happens to my homepage? A:Over time the Verix Technology Homepage will be phased out (ETTBD). It will be replaced by the Waymark's Homepage. Q:Will my Internet speed change if I am a Dial Up customer? A:The speed at which you connect should not change. The speed at which you connect can be impacted by a number of factors some related to your individual PC and others related to Internet conditions. So, the speed at which you connect may vary from one log-on to the next. You will still receive the high level of dependable service provided by Verix Technology. You will be migrating to Waymark's Dial Platform which will improve the reliability and availability of access, but in truth some customers will receive a better faster connection and some will not and most will connect at the same rate. Return to Top III. Email Questions Q:What happens to my current e-mail address? A:Your e-mail address(s) will stay exactly the same. The only difference is that Waymark mail servers will be handling your email after your account is moved(date and time will be announced). There will be an email sent to you when changes will be necessary. The only change that will be necessary is on your email client (ie. Outlook express..) You will need to change your email logon user name to include @verix.net (ie change the email logon name from bob to bob@verix.net). Q:How do I add more e-mail addresses? A:You can simply call Waymark's Sales Team and they will assist in adding an extra email account. Q:Can I access my Waymark/Verix Technology email account when I’m not home? A:Yes you can. Once the Verix’s email is handled by the Waymark servers, just go to www.waymark.net and enter you full email address and password into the box that reads “Check Email” in the upper right hand corner.  Again, this service will only be available to Verix Technology customers when the switch to Waymark's mail server is complete. You will be informed by email when this is available. Q:What Internet client software programs can I use with Waymark Internet? A:Since Waymark's systems meet Internet standards, you can either use your own tools for accessing the Internet through Waymark. For instance, if you would like to use Eudora as your e-mail program, simply change the default settings, and you'll be up and running! However, Waymark Internet only provides support for Microsoft Internet Explorer 5.0 and above, Outlook Express, Netscape Navigator and Netscape mail. Return to Top IV. Other Services Q:What will happen to my personal web page or domain hosted by Verix? A: When your website is moved to Waymark Internet, there will be no immediate changes to your personal web page or domain which is currently hosted by Verix Technology.  You will be notified via email when the move is made. Q:How will I FTP my changes for my personal or company website? A:Individuals will continue to use the same hostname to ftp and update your page. You will also use the same URLs to access your web page Q:What about newsgroups? A:Once you are dialing up on the new Waymark number, you will have access to Waymark's news service. There is no user name or password needed; all you need to setup your new client is the name of our news server, which is "news.waymark.net" - Simple! Return to Top V. Special Notes for subscribers of dedicated ISDN, T-1 or DSL services Q:How am I affected if I use Verix Technology for dedicated services? A:No changes will be necessary. Return to Top VI. Plan Descriptions and Billing FAQ's Q: Will my price plan change at migration? A: Your existing rate for services will not change. Q:Will I continue to be billed for Internet service as I am now? A:Yes, Waymark will continue to bill using your current method. The only change you will see is the name of Waymark on the credit card, bank draft or invoice. Q: What if I don’t want to migrate to Waymark. Is there a penalty for dropping the service? A: The conditions of the offer that you accepted during enrollment will apply if you decide to drop the service. For additional details on any penalties that may be incurred for dropping the service please contact Waymark at the numbers below with questions. Phone Numbers       Dallas 972-503-1100 Ft. Worth 817-259-6275 Greenville 903-298-0002 McKinney/Frisco/Melissa 469-541-6275 Waxahachie 469-280-0001 Return to Top VI. Getting Help Q:What type of subscriber support does Waymark offer? A:Waymark offers technical and administrative support for your account. You can get expert technical help from us for setting up and maintaining Microsoft Internet Explorer 5.0 or newer, Outlook Express, Netscape Navigator and Netscape mail. Waymark will assist when time permits to provide resources for setting up other software to access our services. Since, Waymark's systems meet Internet standards, you can choose use your own tools for accessing the Internet through Waymark.  Since Waymark Communication meets industry standards, you can use any application you feel comfortable with; through Waymark.  However, we do want to remind you that we only provide support for Microsoft Internet Explorer 5.0 and above, Outlook Express, Netscape Navigator and Netscape mail. However, these programs are not supported by Waymark and may make some advanced features of Waymark's service unavailable. Q:What hours are support available? A:Technical support is available from: M-F 8:00 AM to 5:00 PM SAT 12:00 AM to 5:00 PM SUN 12:00 PM to 5:00 PM Waymark also offers email technical support at any time on Waymark Internet related subjects. You can email with your questions or call subscriber care at on of the numbers below: Phone Numbers       Dallas 972-503-1100 Ft. Worth 817-259-6275 Greenville 903-298-0002 McKinney/Frisco/Melissa 469-541-6275 Waxahachie 469-280-0001 ACQUISITIONS | SALES AND MARKETING | TERMS AND CONDITIONS | ACCEPTABLE USE POLICY | SITE MAP | HOME © 2004 Waymark Internet Services, Inc. All Rights Reserved.