Dallas.net Welcome
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Dallas.net Welcome
letter from Billing
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New Subscriber F.A.Q.
Dallas.net Subscriber
Migration F.A.Q.
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Welcome Dallas.net subscribers
Waymark Communications’ Billing Team would like to welcome you
to the Waymark family. One of the most important aspects of
our relationship with our subscribers is the accurate and timely
billing of their accounts.
We wanted to let you, our new subscribers, know about the differences
between Dallas.net’s billing platform and that of Waymark. Neither
system is better or worse than the other – just different. Here
are some of the differences that you will notice:
Product Mapping
While Waymark sells services similar to Dallas.net’s, the names
are different and the bundling of products is often different.
For each subscriber, we have used the appropriate Waymark products
that would, at a minimum, deliver the same services that were
provided by Dallas.net. In the cases in which we did not have
a similarly bundled product, we may have placed several products
on your account. In some cases, we’ve given you a higher level
of service or additional features at no additional cost to you.
Even though the billing for your services might appear different,
you are receiving at least the same level of service as you
were receiving with Dallas.net. In many cases your service level
will be higher.
Pricing
In all cases, we have honored the price that you were paying
to Dallas.net. If Waymark’s price for the service is higher,
we’ve reflected a discount from our standard pricing in order
to honor Dallas.net’s pricing. There are no plans in the foreseeable
future to raise pricing. In fact, under some circumstances where
telco and internet billing can be combined pricing may be considerably
reduced. We will be contacting you in the near future for your
authorization to combine these services.
Invoicing
Generally, Waymark invoices those customers paying by credit
card on the same day as the charge to the credit card. For customers
paying by check (usually mid- to large-sized businesses), we
invoice approximately twenty-eight (28) days in advance, so
as to provide time for accounts payable processing and postal
time to and from. We do not usually send invoices to credit
card customers. All residential customers are billed via credit
card.
Billing to Credit Cards
Waymark’s system is highly automated. Each month, Waymark’s
billing system will automatically charge the credit card number
on file the day service expires. Waymark will be required to
have a signed credit card authorization form on file to properly
bill Dallas.net customers. This form is available at www.waymark.net/ccauth.
Alternatively, an authorization form will be included in the
postal mail portion of your documentation for the transition.
Please take the time to fill out the form and return it by mail,
or fax to 972-503-1104 as soon as possible to avoid any interruption
in services.
The First Month
Of all the products and services, telecommunications services
are historically the most difficult to bill accurately – even
more so after a conversion. We’ve taken every precaution to
get the billing correct – we’ve checked and double checked.
However, it is still possible that we’ve made an error in the
services, the rates, the credit card number – there’s just a
“laundry list” of potential errors in this type of conversion.
So, when you receive your first invoice/billing, please take
a moment to make sure that it’s correct. If not, please let
us know.
We’re here to help you and we want to get it right. If billed
from both companies for the same service period, please send
a copy of your statement to Waymark and we will cheerfully resolve
the issue. If you find yourself lucky enough to remain unbilled
by either company, a quick call to Waymark (972-503-1100) will
help ensure that your service remains uninterrupted.
Check and Credit Card Payments After March 15
Due to the transition, Dallas.net will cease billing activity
as of March 14. The importing of all customer accounts into
Waymark’s billing platform should be completed on that same
day. On Tuesday, we will begin applying received payments and
deposit them. We will be charging credit cards on Tuesday or
Wednesday for those accounts that are due, but not yet paid.
Payments made after March 15 billed from either company should
be mailed to Waymark Communications, 5800 Granite Pkwy, Suite
320, Plano, Texas 75024
We appreciate the confidence that Bob Crull and his team at
Dallas.net have shown in the Waymark team by transferring your
account to us. We hope to earn your confidence through our service,
our customer care, and our billing practices. If you have any
questions or comments, please contact us.
Also, please refer to our Frequently Asked Questions page.
Sincerely,
Roger Starnes, CFO
Waymark Communications
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